Refund policy
We want you to love your order, but if something isn’t right, don’t panic! We offer a simple and generous return policy. You have three options:
- Exchange: Return your item for an exchange within 14 days. We’ll cover the cost of resending the replacement.
- Store Credit: Return your item within 14 days for store credit valid for 3 years. The full payment, including postage, will be issued as store credit. Please note you’ll need to have an account with us to receive store credit.
- Refund (less postage): Return your item within 7 days for a refund, excluding postage and handling charges. No reason is required.
Customers are responsible for postage costs when returning items. To process your return, please ensure the garment is in its original condition with tags attached and is unworn, unwashed, unstained, and unperfumed.
If the issue is our fault, we’ll take full responsibility and resolve it on a case-by-case basis.
For inquiries, please contact us through LiveChat at the bottom-right corner of our website. While things may not always go perfectly, we guarantee that we’re here to help.
RETURN ADDRESS:
Dress Like Royalty
P.O. Box 21
Frenchs Forest
NSW 1640
Australia